An operations manager is trained in the field of building technology (e.g. as an architectural and construction manager or an engineer) or in the operation of properties.
The operations manager is responsible for a portfolio of commercial and residential properties.
Leadership comprises an important part of the operations manager’s responsibility, as they are responsible for keeping janitors on the properties informed, motivated and service-minded to tenants, craftsmen, administrators and other internal and external clients.
The tasks of an operations manager also include the ongoing optimisation, operation and maintenance of the properties, including the creation of service contracts and preparation of 10-year operating and maintenance budgets.
The operations manager regularly checks expenditures for each of the properties as well as the janitors’ salaries.
As operations manager, it is important to be:
eloquent in speech and writing, and to have good communication skills
outgoing and able to navigate the field of interest between property owners and tenants
the coordinator for complex operational processes
an experienced IT user
responsible and experienced in management, including distance management.